This Privacy Statement applies to Ktm Voyage. It describes how Ktm Voyage collects and processes personal data about (potential, existing or former) Trip Providers and other business partners. This Privacy Statement therefore applies to personal data of owners, employees, representatives or other individuals acting on behalf of a Trip Provider or other business partners (Trip Providers, other business partners and the related individuals are hereafter together or individually referred to as "Business Partners" or "you"). A Business Partner within the meaning of this Privacy Statement may be a Trip Provider (including the provider of accommodation, attractions, park, museum, etc.), business partners enabling the reservations of Trips through their websites and/or apps or other means, including travel agencies, third party vendors and other business partners maintaining a business relationship with Ktm Voyage.
The personal data Ktm Voyage collects in regards to Business Partners depends on the context of the business relationship and interaction with Ktm Voyage, the choices made by a Business Partner and the products, services and features used. The personal data Ktm Voyage collects about a Business Partner can include the following - depending on the specific situation, not all of the following data items may be considered personal data because they may relate to a business instead of an individual:
We collect contact data of Business Partner, such as first name/ last name, date of birth (as required), business e-mail address and address, telephone and fax number.
We collect data necessary for payment, including invoicing purposes, including your bank details: bank account number, VAT number, credit slips.
As part of the registration process, Ktm Voyage can ask (representatives of) Business Partners to provide a copy of their ID card or passport, a photo, video or other relevant information to verify the authenticity of the Business Partner.
When communicating with Ktm Voyage, Ktm Voyage collects and processes communications. During calls with our support center, live listening may be done or calls may be recorded for quality control and training purposes, which includes the usage of the recordings for the handling of claims and fraud detection purposes. Recordings are kept for a limited amount of time and automatically deleted, unless Ktm Voyage has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.
Other information we collect automatically:
When using the Ktm Voyage online services, such as the online registration form, an online user account (e.g. partner center), or make use of a Ktm Voyage app, Ktm Voyage also collects information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed. By sharing other individual’s personal data in relation to your business (for example of your staff members), you confirm that these individuals have been informed about the use of their personal data by Ktm Voyage in accordance with this Privacy Statement and provided any necessary consents.
Information on insolvencies:
In insolvency matters, Ktm Voyage can receive information from insolvency administrators, courts or other public authorities relating to a Business Partner.
Data related to law enforcement and tax authority requests:
Law enforcement or tax authorities can contact Ktm Voyage with additional information about Business Partners in case they are affected by an investigation.
In certain instances, and as permitted by applicable law, Ktm Voyage may need to collect data through third party sources for fraud detection and prevention purposes. Processing purposes: Ktm Voyage uses the previously described Business Partner information, some of which may be personal data, for the following purposes:
A. Registration and account administration
Ktm Voyage uses account details, financial data and contact details for registrations with Ktm Voyage, including verification purposes to manage the business relationship with the Business Partner.
B. Customer service
Uses the information provided, which may include personal data, to provide support services, such as to respond to Business Partners’ requests, questions and concerns.
C. Other activities, including marketing
If a Business Partner is making use of an online registration facility and has not finalized the registration, Ktm Voyage may send a reminder to carry on with the registration. We believe that this additional service is useful to our (future) Business Partners because it allows to carry on with the registration without having to fill in all the registration details from scratch. Ktm Voyage may invite Business Partners to attend and hosts events Ktm Voyage believe may be of relevance to a Business Partner or use personal data to offer and host online forums to enable Business Partners to find answers to commonly asked questions on the usage of the Ktm Voyage services and the offering of their products and services. Ktm Voyage uses personal data, such as contact data, to also inform about system/product updates, to send the Ktm Voyage newsletter, to invite a Business Partner to participate in referral programs or competitions (such as Booking Hero) or for other marketing communications. When we use personal data for direct marketing messages in electronic form, Ktm Voyage will include a link to unsubscribe.
D. Messaging tools
Ktm Voyage may offer certain Business Partners different means to communicate with its guests. Business Partners can contact Ktm Voyage to forward information or questions about reservations to guests or communicate by use of e.g. alias emails, which always include Ktm Voyage as a recipient. Ktm Voyage may access communications and uses automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide guests with information and offers that we believe may be of interest to them; and customer or technical support. Note, all communications sent or received using Ktm Voyage communication tools will be received and stored by Ktm Voyage.
E. Analytics, improvement and research:
Ktm Voyage uses the information provided, which may include personal data, for analytical purposes. This is part of our drive to improve the Ktm Voyage services and enhance user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of the Ktm Voyage online services. Ktm Voyage also invites Business Partners regularly to participate in surveys or conducts other market research. Certain Business Partners may be invited to join a dedicated online platform to interact with Ktm Voyage and/or exchange experiences with other Business Partners. Please consult the information provided when invited to participate in survey, market research or join the online platform to understand how personal data may be treated differently from this Privacy Statement.
F. Security, fraud detection and prevention.
We process the information provided, which may include personal data, in order to investigate, prevent and detect fraud and other illegal or violating activities. This may be personal data a Business Partner has provided to Ktm Voyage, for example for verification purposes as part of the registration process, personal data collected automatically, or personal data obtained from third party sources (including from guests). Ktm Voyage may also use personal data to facilitate prosecution where necessary. For these purposes, personal data may be shared with law enforcement authorities and external advisors. Ktm Voyage can use personal data for risk assessment and security purposes, including the authentication of users.
G. Legal and compliance
In certain cases, Ktm Voyage needs to use the information provided, which may include personal data, to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the agreement(s) with Business Partners or solve a complaint with a booker as reasonably expected. Note that accommodation information, including the name and address of the accommodation, will be used in accordance with the General Delivery Terms as part of the separately executed Accommodation Agreement (e.g. to display on third party websites to enable the making of a Trip Reservation). If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.
In view of purposes A and B, Ktm Voyage relies on the legal basis that the processing of the personal data is necessary for the performance of the agreement between the Business Partner and Ktm Voyage. If the required information is not provided, Ktm Voyage cannot register a Trip Provider or otherwise work with a Business Partner, nor can we provide customer service. In view of purposes C to G, Ktm Voyage relies on its legitimate interest to provide its services or obtain services from Business Partners, to prevent fraud and to improve its services. When using personal data to serve Ktm Voyage’s or a third party's legitimate interest, Ktm Voyage will always balance the Business Partners’ rights and interests in the protection of their information against Ktm Voyage’s rights and interests or those of the third party. For purposes F and G, Ktm Voyage relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). If you wish to object to the processing set out under C to E and no opt-out mechanism is available to you directly (for example, in your account settings), to the extent applicable, please contact email@example.com
Sharing with affiliates.
In order to support the use of the Ktm Voyage services, your information, which may include personal data, may be shared with subsidiaries of the Ktm Voyage corporate family which act as service providers for Ktm Voyage, including in relation to customer support services
Sharing with third parties.
We share Business Partners’ information, which may include personal data, with third parties as permitted by law and as described below. We do not sell or rent the personal data to third parties.
Service providers (incl. suppliers).
We share personal data with third party service providers to provide our products and services, store data or conduct business on our behalf. These service providers shall process personal data only as instructed by and to provide the service to Ktm Voyage.
Payment Providers and other financial institutions.
To process payments between a Business Partner and Ktm Voyage or a booker and a Business Partner, personal data, as relevant, is shared with Payment Providers and other financial institutions.
When legally required, strictly necessary for the performance of our services, in legal proceedings, or to protect our rights or the rights of other members of the Booking Holdings Inc. group or users, we disclose personal data to law enforcement authorities, investigative organizations, or other group members.
In accordance with data protection laws, Ktm Voyage observes reasonable procedures to prevent unauthorized access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We will retain personal data for as long as we deem it necessary to manage the business relationship with a Business Partner, to provide the Ktm Voyage services to a Business Partner, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow Ktm Voyage to conduct its business. All personal data we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
If you have questions or concerns about our processing of your personal data or you want to exercise any of your rights you have under this Privacy Statement, please contact our data protection officer via firstname.lastname@example.org. All privacy related questions and complaints reported to Ktm Voyage will be investigated. Ktm Voyage will attempt to resolve complaints and questions in line with internal policies. You may also contact your local data protection authority with questions and complaints.
Just as our business changes constantly, this Privacy Statement may also change. If we make material changes or changes that will have an impact on you (e.g., when we start processing your personal data for other purposes than set out above), we will contact you prior to commencing that processing.